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Research Brief: The Link Between the Patient Experience and Hospital Reputation

In a research brief published by National Research Corporation, The Link Between Patient Experience and Hospital Reputation, Dr. Katie Johnson presents findings showing how the patient experience is directly tied to a hospital or health system’s reputation.

2013 National Research Report

National Research Corporation is excited to publish a 2013 National Research Report: Empowering Customer-Centric Healthcare for Post-Acute Providers. This first-of-its-kind report integrates skilled nursing, assisted living, independent living, home health, and hospice data findings.

2011-2012 National Research Reports

These studies are based upon the largest dataset of senior care satisfaction metrics in the U.S. The National Research Reports examine trends in customer and employee satisfaction among skilled nursing care centers and assisted living communities.

2010-2011 National Research Reports

For the first time, My InnerView has published two National Reports—the sixth edition for skilled nursing facilities and an inaugural launch of an edition for assisted living facilities. Both editions show high levels of satisfaction among customers (residents and families) and employees.

2009 National Report

This is the fifth and most in-depth annual report published by My InnerView. It is the most comprehensive voluntary survey ever taken of nursing home consumers (residents and families) and staff in the United States.