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What Affects The Recommendation Of Assisted Living Residents And Families?

Published in NCAL Focus, December 2013
A key to understanding what influences an assisted living resident’s likelihood to recommend their community as a place to live is to identify what aspects of the community matter most to them.

Research article discusses scripting and teach-back impact on HCAHPS

Published in Advance for Nurses, October 7, 2013
A new approach to optimizing scripting and teach-back with HCAHPS is discussed in an in-depth article.

How Do Assisted Living Employees Rank Domains That Matter Most

Published in NCAL Focus, October 2013
As assisted living communities strive to increase retention of frontline staff, it’s important to remember that many communities are voluntarily measuring employee satisfaction and engagement through surveys to better understand issues
that impact retention, resident satisfaction, and more.

What Influenced Your Residents Or Their Families To Choose Your Community?

Published in NCAL Focus, August 2013
Every day, families across the country face the question of which assisted living community to choose for their loved ones. What most influences their decision?

Quality Improvement: Two Ways To Benefit From Actionable Data

Published in Provider Magazine, October 2012
Customer-centric measurement does little for quality comparative benchmarking. This is an important time for senior living and long term care providers.

How To Do It... Resident Satisfaction

From the November 2012 Issue of McKnight's Long Term Care News,, November 1, 2012.
Gathering and using effective resident and family feedback can go far in improving quality of care and services. And as experts note, the methods and frequency of surveys are factors nearly as important as the results themselves. Experts describe here how to improve your resident satisfaction survey methods.

Managers' Concern For Staff Is Important Factor In Satisfaction Rate

Published in NCAL Focus, December 2012
Assisted living staff need to believe that their managers care about them. In the 2011 National Research Corporation report based on My InnerView's surveys of assisted living employees, the survey asked employees in 12 categories to respond to this question: "Does management care about employees?"

Healthcare Leaders' Role in Care Transitions

Published in Healthcare Executive Magazine, March/April 2013
The Governance Institute, a service of National Research Corporation, was featured in March/April 2013 issue of Healthcare Executive Magazine. The article was written by Gregg Loughman and Kathryn Peisert.

Aligning Hospital Outcomes and Accountability

Published in the CAHQ Journal, Volume 35, Issue 4, 4th Quarter, 2011
Written by Jennifer Volland, R.N., B.S.N., M.B.E., M.B.B., CPHQ, NEA-BC, FACHE, Vice President for Program Development, National Research Corporation