Aligning Hospital Outcomes and Accountability For Patient Safe Transitions To Home
Published in the CAHQ Journal, Volume 35, Issue 4, 4th Quarter, 2011
Written by Jennifer Volland, R.N., B.S.N., M.B.E., M.B.B., CPHQ, NEA-BC, FACHE, Vice President for Program Development, National Research Corporation
With the advent of Value Based Purchasing (VBP), a program authorized by the Patient Protection and Accountable Care Act of 2010, the need for strategic organizational alignment between quality metrics and accountability has hit an unprecedented level in an era of dwindling reimbursement.
Quality Improvement: Two Ways To Benefit From Actionable Data
Published in Provider Magazine, October 2012
Customer-centric measurement does little for quality comparative benchmarking. This is an important time for senior living and long term care providers.
How To Do It... Resident Satisfaction
From the November 2012 Issue of McKnight's Long Term Care News, www.mcknights.com, November 1, 2012.
Gathering and using effective resident and family feedback can go far in improving quality of care and services. And as experts note, the methods and frequency of surveys are factors nearly as important as the results themselves. Experts describe here how to improve your resident satisfaction survey methods.
Managers' Concern For Staff Is Important Factor In Satisfaction Rate
Published in NCAL Focus, December 2012
Assisted living staff need to believe that their managers care about them. In the 2011 National Research Corporation report based on My InnerView's surveys of assisted living employees, the survey asked employees in 12 categories to respond to this question: "Does management care about employees?"
Healthcare Leaders' Role in Care Transitions
Published in Healthcare Executive Magazine, March/April 2013
The Governance Institute, a service of National Research Corporation, was featured in March/April 2013 issue of Healthcare Executive Magazine. The article was written by Gregg Loughman and Kathryn Peisert.