Employee Engagement: A Key Driver of Care Quality
Research proves that the loyalty of your workforce directly relates to care quality and outcomes. National Research Corporation offers healthcare providers strategic Employee Engagement measurement tools that quickly and easily survey and assess your workforce. You’ll be able to rapidly focus on improvement efforts that can increase quality of care, reduce staff turnover, facilitate culture change, improve organizational performance, and enhance the likelihood that your healthcare customers will recommend your services.
Employee Commitment = Excellent Care
When you measure the loyalty and commitment of your healthcare employees, you’ll find that work environment influences their level of dedication. These work environment factors include relationships with peers, investment by manager, and overall job satisfaction (compensation, benefits, communications, and more). Equally, research indicates that the ability to provide quality care is a main driver that affects employee loyalty. Why invest in employee engagement measurement? Healthcare employees want to make a difference and provide high-quality care experiences for patients, long-term care residents, and their families.
Enterprise-Wide Performance Visibility for Multiple Healthcare Settings
Healthcare models continue to evolve with increased focus on cross-continuum delivery and smoother care transitions. National Research has developed an employee engagement solution that reflects this advancement. Using a single questionnaire that fits ambulatory, acute, post-acute, and all healthcare settings, you gain an enterprise-wide view of your employee engagement and customer-centric culture.
Increase Staff Stability – My InnerView Employee Program
My InnerView by National Research sets the standard for job satisfaction quality measurement and improvement for long-term care centers and senior living communities with the My InnerView Employee Program. National Research is elevating the Employee Program to measure the workplace environment factors that help define workforce engagement. Beyond employee satisfaction surveys, the Employee Program offers exclusive options, including employee new hire and exit surveys. Plus, a host of insightful services and easy-to-use tools that aid your improvement efforts.
Actionable Program to Drive Change
The employee engagement team at National Research Corporation will guide you through a strategic program to drive positive organizational change.
Powerful for large healthcare systems, independent providers, and long-term care organizations, the employee engagement program from National Research includes a package of hands-on service components to:
- Address confidentiality and promote high participation via a communications plan
- Prepare and administer surveys
- Collect and manage your employee engagement data
- Help identify strengths and areas for improvement with easy-to-understand online reporting
- Present results to your executives and provide expert recommendations
- Empower your staff to drive action by facilitating your in-house Action Planning Team
- Create organization-wide action plans
- Periodically monitor progress to stay the course and track improvement