National Reports
National Research Corporation, parent company for My InnerView products, is excited to publish two 2011-2012 National Surveys of Customer and Employee Satisfaction National Research Reports for skilled nursing homes and assisted living communities.
These studies are based upon the largest dataset of senior care satisfaction metrics in the U.S. The National Research Reports examine trends in customer and employee satisfaction among skilled nursing care centers and assisted living communities. These reports:
- Define key indicators of performance excellence
- Underscore correlations between customer and employee satisfaction
- Establish national benchmarks for customer and employee satisfaction that can be used to set performance targets for these professions
- Present satisfaction metrics that can be used to create greater accountability and transparency in value-based reimbursement systems to support consumer-driven healthcare choices
Click here to access the 2011-2012 National Research Report for Skilled Nursing (PDF)
Click here to access the 2011-2012 National Research Report for Assisted Living (PDF)
Read articles related to the national reports:
- Executive Summary – Skilled Nursing National Research Report
- Executive Summary – Assisted Living National Research Report
Previous issues of national reports:
- 2010-2011 Skilled Nursing National Report
- 2009 Skilled Nursing National Report
- 2008 Skilled Nursing National Report
- 2007 Skilled Nursing National Report
- 2006 Skilled Nursing Consumer National Report
- 2006 Skilled Nursing Workforce National Report
- 2005 Skilled Nursing National Report
For more information about the National Research Reports, please write to info@nationalresearch.com