Excellence in Action
The Excellence in Action Awards recognize skilled nursing homes, assisted living, and independent living communities that achieve outstanding resident and/or employee satisfaction. This award is especially signicant because the My InnerView database is the largest warehouse of long-term and senior living satisfaction metrics in the U.S.
We are proud to recognize the commitment of these long term care and senior living organizations that successfully measure and improve quality and listen to the true voices of residents, families, and employees. The customer award was earned by 347 skilled nursing, assisted living, and independent living organizations and 200 skilled nursing and assisted living organizations received the workforce award.
To qualify for the Excellence in Action award, My InnerView client facilities must have:
- completed a customer (Resident & Family Experience) or workforce (Employee Engagement) satisfaction survey during calendar year 2013, using standard facility instruments (may or may not include custom questions).
- received a minimum of 10 responses, with a minimum 30% response rate.
- scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of percentage of respondents rating the facility as "excellent" (customer satisfaction award).
- scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility as a place to work?" in terms of percentage of respondents rating the facility as "excellent" (workforce satisfaction award).
All standard data for calendar year 2013 were combined into one sample, regardless of method or date of administration. The term “customer" combines resident and family experience data. No workforce satisfaction award is available for independent living communities.
An email announcement was sent to all award recipients, providing a hidden link to media kits. Winners should direct questions to EIAaward@NationalResearch.com.
WE ARE PROUD TO RECOGNIZE THE SERVICE PROVIDED BY THE DEDICATED CAREGIVERS AND PERSONNEL WORKING IN OUR NATION'S LONG TERM CARE AND SENIOR LIVING ORGANIZATIONS.