Excellence in Action
Recognizing Superior Satisfaction
Healthcare quality should be recognized, which is why National Research Corporation, the parent company for
My InnerView, conducts the annual Excellence in Action award. Excellence in Action is presented to skilled nursing homes that achieve outstanding resident and/or employee satisfaction. In 2012, the Excellence in Action award recognizes 610 nursing homes that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of residents, families, and nursing staff employees. The customer award was earned by 361 nursing homes and 249 nursing homes received the workforce award. Qualified skilled nursing facilities (once again numbering over 5,000) participated in the surveys during 2011.
For 2012, the Excellence in Action award is presented to any My InnerView client facility that meets the following criteria:
- Completed a customer (Resident & Family Experience) or workforce (Employee Engagement) satisfaction survey during calendar year 2011, using standard facility instruments (may or may not include custom questions)
- Had a minimum of 10 responses, with a minimum 30% response rate
- For customer satisfaction award: Scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of percentage of respondents rating the facility as "excellent"
- For workforce satisfaction award: Scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility as a place to work?" in terms of percentage of respondents rating the facility as "excellent"
All standard data for calendar year 2011 were combined into one sample, regardless of method or date of administration. The term “customer" combines resident and family experience data.
WE ARE PROUD TO RECOGNIZE THE SERVICE PROVIDED BY THE DEDICATED CAREGIVERS AND PERSONNEL WORKING IN OUR NATION'S SKILLED NURSING HOMES.
Questions about Excellence in Action? Write to us at email@example.com.
An email announcement was sent to all award recipients, providing a hidden link to media kits. Winners with questions should direct those to firstname.lastname@example.org.
My InnerView is a product of National Research Corporation.