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Excellence in Action

Superior Satisfaction


Healthcare quality should be recognized, which is why My InnerView by National Research Corporation conducts the annual Excellence in Action award. For six years, Excellence in Action Awards recognized skilled nursing homes that achieve outstanding resident and/or employee satisfaction. In 2013, we are proud to extend the Excellence in Action award program to include assisted living and independent living communities. As a result, the 2012-2013 awards recognize 628 long term care and senior living organizations that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of residents, families, and employees. The customer award was earned by 395 skilled nursing, assisted living, and independent living organizations and 233 skilled nursing and assisted living organizations received the workforce award.



For 2013, the Excellence in Action award is presented to My InnerView client facilities that:

  • completed a customer (Resident & Family Experience) or workforce (Employee Engagement) satisfaction survey during calendar year 2012, using standard facility instruments (may or may not include custom questions).
  • received a minimum of 10 responses, with a minimum 30% response rate.
  • scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of percentage of respondents rating the facility as "excellent" (customer satisfaction award).
  • scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility as a place to work?" in terms of percentage of respondents rating the facility as "excellent" (workforce satisfaction award).

All standard data for calendar year 2012 were combined into one sample, regardless of method or date of administration. The term “customer" combines resident and family experience data. No workforce satisfaction award is available for independent living communities.

Click here to download the 2012-2013 Excellence in Action award recipient list (pdf)
Click here to download the Excellence in Action Fact Sheet (pdf)

WE ARE PROUD TO RECOGNIZE THE SERVICE PROVIDED BY THE DEDICATED CAREGIVERS AND PERSONNEL WORKING IN OUR NATION'S LONG TERM CARE AND SENIOR LIVING ORGANIZATIONS.

An email announcement was sent to all award recipients, providing a hidden link to media kits. Winners should direct questions to EIAaward@NationalResearch.com.

My InnerView by National Research Corporation.