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About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care, helping healthcare providers measure and improve quality and services through analytics that offer a rich understanding of customers’ experiences, preferences, risks, and behaviors.

Mission Statement: Empowering Customer-Centric Healthcare Across the Continuum

National Research implements surveys and performs analyses that recognize a provider’s strengths and problem areas, and then uses the data to design specific, measurable improvement strategies. The company’s products and solutions build on the “Eight Dimensions of Patient-Centered Care,” a philosophy developed by noted patient advocate Harvey Picker, who believes patients’ experiences are integral to quality healthcare. National Research goes a step further, extending this philosophy to include families, caregivers, senior housing residents, and other stakeholders—empowering customer-centric healthcare across the continuum.

As the only healthcare research and quality improvement firm serving the entire continuum, our performance measurement and improvement services offerings are used by a significant number of health plans, hospitals, healthcare systems, board members and healthcare executives, payers, physicians, long term care communities, home health agencies, and hospice programs.

Currently recognized by Modern Healthcare as the largest patient satisfaction measurement firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

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