National Research Corporation addresses healthcare organizations’ growing need to track their performance at the enterprise-wide, departmental and physician/caregiver levels. NRC has been at the forefront of the industry in developing tools that enable its clients to collect, in an unobtrusive manner, a substantial amount of comparative service quality information in order to analyze and improve their practices to maximize new member and/or patient attraction, member retention and profitability. NRC’s performance assessments offer the tangible measurement of health service quality currently demanded by consumers, employers, industry accreditation organizations and lawmakers.
Our innovative solutions respond to managed care’s redefined relationships among consumers, employers, payers and providers. While many vendors exclusively use static, mass produced questionnaires, NRC also utilizes a dynamic data collection process to create a personalized questionnaire which evaluates service issues specific to each respondent’s specific healthcare experience. The flexibility of our data collection process allows healthcare organizations to add timely, market driven questions relevant to matters such as industry performance mandates, employer performance guarantees and internal quality improvement initiatives.

In addition, NRC assesses core service factors relevant to all healthcare respondent groups (patients, members, employers, employees, physicians, etc.) and to all service points of a healthcare system (inpatient, emergency room, outpatient, home health, rehabilitation, long-term care, hospice, dental, etc.). NRC was the first to introduce healthcare performance norms and developed the Consumer Decision Model, which details how and why consumers choose healthcare providers and health plans. NRC has conducted more performance measurement studies than any other firm in the industry. And NRC provides not only the data you need to improve the quality of care you provide, but also to understand your marketplace and succeed in a rapidly changing and competitive environment.

NRC's extensive experience and knowledge of performance measurement research has been sought by the industry's leading technical bodies. NRC served as a technical advisor to the National Committee for Quality Assurance during the development of the HEDIS 3.0 Member Satisfaction Survey (now called the HEDIS/CAHPS 3.0H Survey).

NRC's input was again sought by the Joint Commission on Accreditation of Healthcare Organizations. NRC serves on an expert validation panel, evaluating performance measures meriting inclusion in the National Library of Health Indicators.

NRC has provided healthcare information services to the American Association of Health Plans and the American Hospital Association. NRC clients benefit from a committed, organized staff of associates who remain up-to-date and involved in the crafting of key performance initiatives shaping the healthcare industry.